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Michael Noble
21:51 21 Apr 24
From the moment heard from these guys , immediately felt they were willing to work with me , from the tone of their voice genuine which made me feel comfortable and trusting , quick to respond but most of all with respect , constant communication and feedbacking which made it felt safe , I treat my car like a pet she has sentimental value so while at work she was transported safely and didn’t have to worry … it’s one of those feelings that I will call them again when needed … dropping the price , willingness to get things done in this fashion is important to me , most tow trucks from what I’ve experienced aren’t as accommodating robotic kinda feel… if someone asks , will recommend the guys at Golden Hook.. appreciate y’all
TheInfraredBeam
22:57 14 Apr 24
Great experience -- I had an unexpected need for a tow, and the receptionist quickly alerted Dennis to my location, where he promptly took my care and I home. Very friendly, great conversation on the ride home -- I absolutely recommend this company!
Cornelius Martin
20:21 14 Apr 24
Wonderful Experience. Person who took my call was great and the driver was very professional and helped us with a sort of tricky job. Came promptly and could handle payment by card. Will be using again!
Erica Barnes
00:16 29 Mar 24
Dennis was fast, reliable and friendly! Would recommend for a tow. Price was reasonable.
Nicholas Carrington
19:10 17 Mar 24
Excellent service. They went above and beyond what they needed to do. I can’t thank there humility and professionalism enough. Top notch, would definitely recommend and use again!
Dan Apitsch
01:35 28 Dec 23
Called around for a few different companies for a tow maybe a half mile away. Was getting a lot of very high quotes. I called and it was a great price. He was also in the area already. From the time I called until the time it was dropped off at the mechanic was maybe 30 minutes. Great service. Will call again. And would recommend.
Chris Moore
01:12 09 Dec 23
I had a very troubling experience. While moving my car on my parking pad, the car accelerated and went down the side of my house and wedged between the house and a tree. Dennis from Golden Hook came in a short amount of time and worked tirelessly to move the car from where it was wedged back to the parking pad. His calmness and assurances helped settle my nerves. He was able to extricate the car from the back of the house and return it to the parking pad without causing any damage to the house or any additional damage to the vehicle that I had caused. I would definitely recommend Golden Hook and Dennis.
Tyler Shelly
16:13 07 Nov 23
Dispatch was very polite but when I needed my car towed they gave me the run-around for a full day. My car wasn't picked up until 25 hours after my initial call when they said it would be about 2 hours and one of their "contracted" tow guys tried to raise the price on me by $100 from the quoted rate. They expressed remorse about the poor job they did but still has no problem charging $175 for a 7.5 mile tow
Amanda Potter
21:12 17 Oct 23
Our car broke down in a construction area where a southbound lane was actually part of what is normally northbound traffic. That made it hard to explain where the car was. Another company talk to me like I was incompetent because I'm female, and told me to "call my husband", but Golden Hook was perfect, professional, and helpful through the entire process. They kept me up to date throughout the process. The driver messaged me to confirm the car was still there and could be towed without issue. (It was locked and we were not with the car at the time.) I could not be happier with the service, and they had my car towed to the shop within an hour and a half of my initial call.
Chris Strong
15:38 13 Oct 23
2 hours away from home got a flat tire on a AMG 63 Mercedes, Mercedes roadside is a joke and useless ! I decided to contact a local company with a flatbed to haul this high line car back home. The service was excellent, the driver was extremely responsive and was very careful with loading the car. The experience of being stuck was not pleasant but this company could not have been more attentive and professional.
Crystal Pittinaro
16:32 07 Jul 23
The assistant and the driver were very polite and friendly from the call to the drop off. They tried their best to fix the problem before deciding that they had to tow my car. I didn't have to wait 3 hours like the last time I called triple A. If I am ever stuck in the area again, I will definitely be calling them. Thank you very much for your time and services. I appreciate your help.
Jennifer G
19:55 30 Jun 23
Could not be happier with Golden Hook Towing. Went above and beyond to get my SUV out of a subterranean garage with low clearance after two other companies couldn't help me. I'm so grateful!
Phillip Davis
00:09 17 Apr 23
Outstanding service and fast response both times within 30 minutes and the driver was totally engaged with troubleshooting my problems and I highly recommend that you can call Golden Hook towing first for your automobile 🚘 emergency
Nancy J
00:27 08 Apr 23
Everyone involved was incredibly helpful during a stressful situation!Appointment was made quickly and the drivers were right on time. Not only did they get my broken down car back to me with no issue, they also got it started and made recommendations on what the issue may be. I'm very happy with my service!
Lauren Brock
00:04 22 Jan 23
My car died suddenly in the middle of the road leaving me stranded one night. I called around and the only company who was willing and able to tow my car 30 miles was Golden Hook. They were super communicative and even took my car to the shop without requiring me to follow them, because it was so late at night. They called, sent texts, and even sent pictures of my car during the process. I am so grateful they were so easy to work with under such stressful circumstances.